romeo303Terms of Use
We operate romeo303 as a licensed gaming and sportsbook platform accessible to users in supported jurisdictions. Our platform covers football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (Dragon Tiger, blackjack, roulette), slot games (Aviator, Sweet Bonanza, Gates of Olympus), esports betting (Mobile Legends, Free Fire, PUBG Mobile), and number games. These terms set out what we require from you when you open an account, how we handle your deposits and withdrawals, and how disputes are resolved between romeo303 and our users.
When you access romeo303 on your Android phone, iOS Safari browser, or desktop, you agree to these terms. We enforce them consistently across all users, whether you're in Jakarta, Surabaya, Bandung, or Medan. If any term conflicts with your local law, that law takes priority in your jurisdiction.
Our services are available only where applicable law permits. You are responsible for verifying that accessing romeo303 and placing wagers complies with your own jurisdiction's regulations.
Account opening and verification on romeo303
We require you to be at least 18 years old to open an account with romeo303. When you sign up, we collect your name, email address, phone number, and national identity number. We use this information to verify your identity against government records under our KYC (Know Your Customer) policy. This verification protects both of us from fraud and money laundering.
After you submit your details, we usually complete verification within a few hours. If we cannot confirm your identity automatically, we request scans of your national ID and a selfie photo. We keep this data encrypted on secure servers and never share it with third parties except where required by law or payment providers.
Deposits, withdrawals, and payment methods on romeo303
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. When you deposit, your funds transfer to romeo303 and appear in your account within seconds (for e-wallets) or a few hours (for bank transfers). You bear any fees charged by your payment provider; we do not charge deposit fees.
Withdrawals process back to your original payment method only. If you deposited via mobile banking, your withdrawal goes to local payment. If you used a online payment virtual account, we send your payout to your linked e-wallet card. We implement this rule to prevent fraud and money laundering. We do not charge withdrawal fees, though your bank or e-wallet may charge a receiving fee.
We review all withdrawal requests before processing to check for unusual patterns or suspicious activity. This review typically takes one business day. During that window, your withdrawal sits in a pending state. Once cleared, funds reach your payment provider based on their processing times—usually immediate for e-wallets, a few hours for bank transfers.
Bonuses, wager requirements, and settlement
We occasionally offer promotions tied to specific events like Idul Fitri, Idul Adha, or Imlek holiday periods. Any bonus we credit to your account comes with terms: minimum wager requirements, game restrictions (some games may not count toward playthrough), and expiry dates. We specify all bonus terms clearly before you claim them. If you receive a bonus and fail to meet the wager requirement before it expires, the bonus and any associated winnings are forfeited.
- Bonus eligibility: Bonuses are only available to new accounts or users meeting specific criteria. We reserve the right to restrict bonuses to users we identify as professional gamblers or users from high-risk countries.
- Game restrictions: Some games (particularly slots like Mahjong Ways and Fortune Tiger) may contribute only a partial percentage toward bonus playthrough. Other games may be excluded entirely. We list these restrictions in the bonus terms.
- Cashout limits: Bonuses often cap the maximum you can withdraw until the wager requirement is met. After that, all withdrawals are unrestricted.
We operate with transparency: our account policies, payment flows, and bonus terms are the same for every user on romeo303, regardless of location.
Dispute resolution and jurisdiction
If you dispute a transaction, settlement, or account suspension, contact our support team first. We respond to disputes within three business days. We review game history, payment records, and account activity to determine whether a settlement was correct or a payment was processed. If we cannot resolve the issue, we escalate it to our compliance officer for final review.
We may suspend your account if we detect fraud, breach of these terms, or violations of applicable law. Suspension is immediate and your balance is frozen while we investigate. If we find no breach, we restore your account and balance within 24 hours. If we confirm a breach, we may forfeit your balance in full and report the activity to relevant authorities.
romeo303 is operated from a jurisdiction outside Indonesia. These terms are governed by the laws of that jurisdiction, not Indonesian law. However, if your local law provides greater consumer protections than these terms, your local law applies to you. You agree that any legal action must be brought in arbitration, not in courts. Arbitration is faster and simpler than litigation, and we absorb half the arbitration fees.
By using romeo303, you accept these terms in full. If you do not agree, do not open an account. We may update these terms at any time by posting the updated version on this page. Continued use of romeo303 after an update means you accept the new terms. If you have questions, contact our support team via email or the in-app chat feature.